Shipping policy

Thank you for shopping with Happy Tails Hub. We are committed to providing a smooth and reliable shipping experience for all our customers.

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping rates are calculated at checkout based on your location and the products ordered.

Estimated delivery times:

United States (7–15 business days)

Canada (7–18 business days)

United Kingdom (7–15 business days)

Cayman Islands (10-20 business days)

Please note that these are estimated delivery times and are not guaranteed.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take 2–5 business days to appear in the carrier's system.

Happy Tails Hub ships to customers worldwide where carrier services are available.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

Happy Tails Hub is not responsible for packages that are lost, stolen, or delayed due to circumstances beyond our control, including:

Carrier delays
Customs processing delays
Incorrect shipping information provided by the customer
Severe weather conditions

If your package appears lost, please contact us and we will do our best to assist you.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us immediately. We cannot guarantee address changes once an order has been processed.

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged item
Photos of the packaging

We will review the claim and work toward an appropriate resolution.

Please review our Return & Refund Policy for complete information regarding returns, exchanges, and refunds.

If you have any questions about shipping, please contact us: